FAQ

Shipping & Delivery
We make every effort to ship your order to the address you provided in the most reliable way possible. We normally use FedEx Ground. We will email you tracking information within 24 hours of shipment. Domestic shipping takes typically 1-5 days and international shipping takes approximately 6-10 days.

Issues With Award(s)
If you have any problems with your order please contact customer service, and we will be happy to replace the item[s]. We understand that getting your replacement(s) quickly is important to you, so we make every effort to process the changes quickly. The sooner you let us know, the more time we have to work on your replacement(s).

Name on Award(s) 
You can provide and update your preferred name to appear on your award(s). We will use your preferred name on the award(s) as provided. 

Cancellations & Modifications
If you need to change or cancel your order after submitting it, please email us directly within 24 hours of placing the order to prevent it from going into production. 

Customs, Duties & Taxes
All customs, duties, and taxes will be paid for prior to your awards(s) arrival. If you happen to be charged with any of the fees, please contact us and we will take care of it for you.

Shipping to India - KYC Form 
Per Indian Customs, you will be required to fill out this form before your award(s) can be delivered to you. You can read more about this requirement HERE.  Download KYC Form.

Change of Address
Please update your address prior to placing an order. If an event arises where you need to change your address during production time please email us directly with those changes. We will do our best to accommodate late address changes as long as the order has not shipped already.

Production Time
Turn around time all together should take about 20 days. It will take approximately 14 days for production and about 5 days for shipping.

Additional Plaques or Awards
If you would like to purchase additional plaques or awards, please visit https://aztecip.com/
Veracom employees are eligible for a 25% discount at checkout. Please use this code: VERA25

Is this site owned by Veracom?
No, this portal is provided by Aztec IP Solutions under contract with Veracom. Aztec IP Solutions has been given permission by Veracom to provide this portal to Veracom employees in order to fulfill requests for patent recognition award commemoratives.

Questions about a Recognition Award
If you have questions about a recognition award – for example, why you received (or didn’t receive) an award – you should contact the Veracom Patent Group directly. If you have questions about the operation of this portal or a commemorative you ordered, you may contact Aztec IP customer service directly.

Will Aztec IP use my email or address to send me spam?
No. Aztec IP will only use your email to communicate with you about your awards orders or your account, and only use your shipping address to send you your awards. Aztec IP will not provide your email address or shipping address to any other party (except the shipping courier that will be delivering your award).